Frequently Asked Questions
Answers to the questions we're asked most often. Can't find what you need? Get in touch and we'll help.
Ordering & payment
What payment methods do you accept?
Accepted payment methods are shown to you at checkout.
Can I change or cancel my order after placing it?
Please contact us as soon as possible quoting your order number — we'll do our best to amend or cancel before it is dispatched. See our Terms & Conditions for details.
Do you offer trade or business accounts?
Yes — please get in touch to discuss trade pricing and account options for regular or bulk orders.
Delivery
How long will my order take to arrive?
Estimated delivery timescales are shown at checkout before you complete your order. See our Shipping & Returns page for more detail.
How much does delivery cost?
Delivery charges depend on your order and location, and are calculated and shown at checkout.
Do you deliver outside the UK?
Please contact us before ordering so we can confirm delivery options and costs to your location.
Products & compatibility
How do I know which regulator I need?
It depends on the gas type, cylinder outlet, and the pressure your application requires. If you're not sure, contact us with the details of your setup and we'll help you choose.
Are your regulators certified?
Yes — our equipment is manufactured to recognised industry standards, including ISO 9001 and BCGA CP7 compliance. See About us for more.
Returns & faults
Can I return an item if I change my mind?
Yes, within 14 days of receipt, provided it is unused and in its original packaging. See our Shipping & Returns page for the full conditions.
What do I do if my item arrives faulty or damaged?
Please contact us within 48 hours of receipt (or within 30 days for a developing fault) and we will arrange an inspection, replacement or refund. Full details are on our Shipping & Returns page.
Account
Do I need an account to order?
No — you can check out as a guest. Creating an account simply lets you track orders, save addresses and check out faster next time.
How is my personal data used?
See our Privacy Policy for full details on what we collect and how we use it.