Privacy Policy

What information do we collect?

You may give us information about you by filling in forms on our website, purchasing products, registering an account, or by corresponding with us by phone, e-mail or otherwise. This may include:

• Your name, billing and delivery address, email address and phone number.
• Account details such as your username and password.
• Order and payment details needed to fulfil your order (payment card details are processed directly by our payment provider and are never stored on our servers).
• Details of your visits to our website, including traffic data, location data, browser type, the pages viewed and any search terms entered. We use this for our legitimate interests in administering and improving the website, for troubleshooting, testing, research and to keep our website safe and secure.
• Any feedback you give us about our products or services, which we may use to improve what we offer.

How do we use your information?

We, or our third-party service providers acting on our instructions, may use your personal data to:

• Process and fulfil your order, including arranging delivery and handling returns.
• Manage your account and your marketing preferences.
• Verify your identity and, where necessary, carry out security checks to help prevent fraud.
• Contact you about a query relating to your order.
• Monitor and improve our website and the services we offer.
• Comply with our legal and regulatory obligations.
• Carry out research, analysis, risk management and general business administration.

Third parties and our legal basis for processing

We may share your information with third parties who process it on our behalf and in accordance with our instructions — for example, our courier, payment provider and IT hosting suppliers.

Under the UK GDPR, the lawful bases we rely on to process your information are:

• Your consent — which you may withdraw at any time by contacting us using the details below.
• Performance of a contract with you, such as processing and delivering your order.
• Compliance with a legal obligation we are subject to.
• Our legitimate interests, such as keeping our website secure, preventing fraud, and improving our products and services, provided these do not override your own rights and interests.

How we store your information

Your information is stored securely and kept for no longer than is necessary for the purposes it was collected for. We have put in place appropriate technical and organisational measures to prevent your personal information being accidentally lost, used, accessed, altered or disclosed without authorisation.

No transmission of data over the internet can be guaranteed to be completely secure. While we do our best to protect your personal data, we cannot guarantee its security during transmission, and any transmission is at your own risk. We have procedures in place to deal with any suspected data security breach and will notify you and any applicable regulator where we are legally required to do so.

Cookies

When you access our site, cookies are used to distinguish you from other visitors and to remember your preferences. Cookies are small text files placed on your device that let us:

• provide you with a smoother shopping experience, such as keeping items in your basket;
• understand how our website is used, so we can improve it; and
• compile anonymous statistical reports on site activity.

You will be asked to consent to non-essential cookies the first time you visit our site. You can set your browser to refuse cookies, but some features of our site may then not work correctly. For more information about cookies generally, visit ico.org.uk/global/cookies.

Your data protection rights

Under data protection law, you have the right to:

• Access — ask us for copies of your personal information.
• Rectification — ask us to correct information you think is inaccurate or incomplete.
• Erasure — ask us to erase your personal information in certain circumstances.
• Restriction — ask us to restrict the processing of your information in certain circumstances.
• Object — object to our processing of your personal information in certain circumstances.
• Portability — ask us to transfer your information to another organisation, or to you, in certain circumstances.

You are not required to pay any charge to exercise your rights, and we have one month to respond to a request. To make a request, please contact us using the details below.

How to complain

If you have any concerns about how we use your personal information, please contact us first so we have the chance to put things right — see our contact details below.

You also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office:

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF · Helpline: 0303 123 1113 · ico.org.uk

Contact us about your data

Gas Regulator Warehouse, a division of Express Weldcare Services Limited
Unit B3 Empress Park, Empress Road, Southampton, SO14 0JX
Phone: 02380 228668
Email: [email protected]