Shipping & Returns

Dispatch & delivery

We aim to dispatch orders promptly, subject to stock availability. Standard delivery days are Monday to Friday. The exact delivery options, estimated timescales and any delivery charge for your order are shown to you at checkout before you complete your purchase.

Delivery dates given are estimates only. While we take reasonable care, we are not liable for delays caused by circumstances outside our control, such as courier disruption, extreme weather, or the other events described in our Terms & Conditions.

If you have not received your order within the estimated timescale, please contact us quoting your order number so we can look into it for you.

Outside the UK

If you would like an order delivered outside the UK, please contact us before placing your order so we can confirm delivery options and costs. Orders delivered outside the UK may be subject to import duties and taxes, which are your responsibility — see our Terms & Conditions for details.

Inspecting your delivery

Please inspect your order as soon as it arrives. If you can see any damage to the packaging, please sign for the delivery as "damaged"; if this is not possible, sign as "unexamined" so that we can pursue a claim with our courier if needed.

Any damage, breakage or shortage must be reported to us within 48 hours of receipt — please contact us with your order number and, where possible, photos of the issue, and we will arrange a replacement or refund.

Changed your mind?

If you wish to return an item because it is unwanted or was ordered by mistake, you can do so within 14 days of receipt for a refund or exchange, subject to the conditions below.

• Condition: items must be returned unused, unopened, in their original undamaged packaging and in a resalable condition. We are unable to accept or refund items that do not meet this condition.
• Return shipping: you are responsible for arranging and paying for the return, and we recommend using a tracked service as we cannot be held responsible for items lost in transit.
• Original delivery charge: where a delivery charge applied to your order, this is non-refundable.

Sent the wrong item?

In the rare event that we send you the wrong item, please contact us within 48 hours of receipt. We will arrange to collect the incorrect item and send you a replacement as quickly as possible, at no cost to you.

Faulty or damaged items

We source our regulators and equipment from trusted, professional suppliers, but occasionally an item may arrive faulty or damaged in transit.

• If your item is damaged in transit, please notify us within 48 hours of receipt.
• If your item becomes faulty within 30 days of receipt, please notify us as soon as you become aware of the fault.

In either case, please contact us with your order number and a description of the issue. We will arrange to inspect the item and, where a fault or damage is confirmed, offer a replacement or a full refund including any delivery charge you paid.

How to return an item

1. Contact us first. Please get in touch before sending anything back, quoting your order number, so we can advise on the best way to return your item.
2. Confirmation of receipt. We will email you once your return has arrived. If you do not hear from us within 3–4 working days of sending your return, please contact us so we can help locate it.
3. Refund processing. Once your return has been inspected and approved, we will process your refund to your original payment method within 14 days of receiving the goods.

Stock availability

We aim to keep all advertised items in stock, but this is not always possible. If an item you have ordered is unavailable, we will contact you to ask whether you would like a suitable alternative; we will never send an alternative without your agreement. If you would rather not have an alternative, we will refund the full value of the item and any related delivery charge.

Questions about your order

Gas Regulator Warehouse, a division of Express Weldcare Services Limited
Unit B3 Empress Park, Empress Road, Southampton, SO14 0JX
Phone: 02380 228668
Or use our contact form.